Testimonials

We pride ourselves on providing an unrivalled client experience, but don’t just take our word for it…

Mr & Mrs S – Totland Bay

Thank you for a first class service and we are delighted to be back home on the Island…We have dealt with quite a few estate agents over the past two years and Spence Willard Freshwater stands out head and shoulders above the competition with such a professional and friendly service.

Mr & Mrs N – Shanklin

After interviewing several agencies Spence Willard towered all other agencies by noticing the details of our fully refurbished large Victorian property by Local artisans on the Isle of Wight. Other agencies did not have the professionalism required as we did not wish to be treated as a number!

The service offered by Spence Willard, Monsieur Sam in particular was to accompany the seller as well as the buyer right until the completion day, this was done very efficiently.

Mr & Mrs J – Bembridge

We have the highest regard for your team in the Bembridge branch. Every phone call, every message, every request for information or help was answered promptly and positively. As we weren’t your clients we were pleasantly surprised with the support we received during the long period it took to complete. At times it must be said, we despaired and lost hope but their positive attitude carried the day.

Please do pass on our thanks to them. You have every reason to be very proud of your Bembridge office.

Mrs L – Bembridge

A really professional service from Sam Branston and his team at Spence Willard, Bembridge. All calls were returned promptly, we were always kept in the loop with our house purchase and given sensible advice and assistance which was much appreciated as we are new islanders. For me, the team has a high level of integrity and they are realistic about local house sale prices. This was much appreciated and took a lot of the stress out of the purchase process. I would highly recommend Sam and his team at Spence Willard, Bembridge

Mr & Mrs Brown – Freshwater

Thank you for your email regarding the exchange of contracts today. May we say that you and your colleagues have been extremely efficient with our purchase and helping overcome some of the obstacles. We appreciate your friendly and professional service and wouldn’t hesitate to recommend you to friends and family on the Isle of Wight

Mr & Mrs Fistbrook – Yarmouth

I wanted to let you know how much Paula and I appreciate the regular feedback you are giving us after viewings. We have sold many houses over the years, and nobody had done it better. Thank you.

Mr & Mrs Evans – Freshwater

We have recently sold and bought through Spence Willard Freshwater office. They provided a service that was both professional and friendly, and we would have no hesitation on recommending them. The whole team were always ready to help, but most of our dealings were with Jane who chased things through endlessly, picked us up when we were down, and generally held things together. Thank you!

Mr S Newman – Bembridge

Spence Willard provided an excellent service in regard to the sale of our house. We were regularly kept informed of any developments, and once a sale was agreed, the process was as seamless as it could be. We would definitely use Spence Willard again in the future.

Mr & Mrs A Bishop – Bembridge

Purchasing our dream home in Bembridge through Spence Willard made a somewhat problematic process far less stressful than it had the potential to be.

They were at all times, professional, efficient, reassuring and an absolute pleasure to deal with. We cannot speak highly enough!

Mr & Mrs A Ferguson – Calbourne

Myself and my wife Purchased Pitts Cottage through Spence Willard and when it came to sell we automatically wanted to sell using Spence Willard…

We found the team professional, personable and so easy to deal with.

We would recommend Spence Willard wholeheartedly to anyone wishing to buy or sell on the Island.

Mrs A Edwards – Freshwater

Thank you very much for all of your hard work with my house sale. Jane and Jason were amazing through the whole process, and often gave me quicker updates than my own solicitors!

I really appreciated the high quality personal service you provided. In my opinion, this sets you way above your competition.

A fantastic service all round from the Freshwater Spence Willard team!

Mr & Mrs N Waterman – Freshwater

We recently purchased our property in Totland Bay from the Freshwater branch of Spence Willard. The team at Spence Willard made the process very easy, the purchase was negotiated and agreed on the day we viewed the property.

We were not in the UK for most of the process of buying our apartment, whenever things stalled they were very quick to help to get things moving again. We were still not back in the UK once the sale had gone through, Spence Willard has been extremely helpful when we had to have meters read and when works were carried out on the apartment, they made regular visits to ensure all was well with property before we returned home.

Communication has been first class and we cannot fault the service we received and would highly recommend Spence Willard.

Mr & Mrs M Cookson – St Helens

When selling our home in St Helens and looking to buy in Seaview, we found Sam Branston and his team in the Bembridge office to be absolutely fantastic. They offered excellent local market information and experience and were friendly, professional and proactive during the whole process.

I would absolutely recommend Sam and his team to anyone thinking of selling their home in and around the Bembridge area.

Mr & Mrs J Nainby-Luxmoore – Bembridge

We have been delighted with the helpful, charming and professional approach form all the staff at Spence Willard, Bembridge, who facilitated our recent complex purchase. We would happily use them again and have already recommended them to friends.

Mr & Mrs P – Isle of Wight

We worked with Spence Willard to both sell our house and purchase a new one simultaneously. It was a very good experience on both accounts. Each member of the team was always able to help, and regular Friday updates kept us well informed and the process on track. The pricing and valuations were pragmatic enabling us to both purchase and sell with ease. We were also impressed with volume of viewings that were generated for our house and the detailed feedback we received about our property. Good service is measured not just by success, but by how a firm handles itself in the difficult moments. Inevitably there were hurdles along the way and the team always worked hard to solve problems and move things forward.

Lettings

Mrs V W – Landlord

Spence Willard has looked after my waterfront rental apartment in Cowes for some years now. I need a really reliable fully managed service, and that is exactly what they provide. I have always found them to be very efficient, very professional – and nice people to work with!

Mr N C – Landlord

As a distant landlord it is very important to have a good and reliable letting agent. For the last 7 years Spence Willard have acted as my letting agent for my property in a most professional and satisfactory manner. I have no hesitation on recommending their services in this field.

Mr J F – Landlord

Spence Willard have managed four properties for us in West Wight for years. Being a local agent is invaluable, especially on the Island. It has worked so well. They find tenants quickly because they know people. We would recommend them every time.

Mr & Mrs J – Landlords

We have been using Spence Willard’s Lettings Department now for a few years and have been more than happy with the way they have been managing our small portfolio of properties here on the Isle of Wight. We find it takes the headache out of managing our own properties, whether it is for Landlord gas certificates or general run of the mill repairs or even finding new tenants. It also gives us peace of mind when we are away on our holidays knowing that all the tenants have a contact number in case of any emergency that may arise, which hopefully can be rectified without having to contact us, and so because of this high standard of management, we have no hesitation in recommending Spence Willard’s Letting Department at Yarmouth, Isle of Wight.

2013/14

Cowes Office

Waterside House
72a High Street
Cowes
Isle of Wight
PO31 7RE
01983 200880
cowes@spencewillard.co.uk