In light of the ongoing Covid-19 situation, we thought we would provide an update on all things ‘rental’ at the current time*. We hope the following information will provide more information than you will need, however should you have any further queries, please do not hesitate to get in contact with us, our details can be found below.


Government guidelines are very clear that during this period of “lockdown” only essential maintenance works should be carried out, along with any statutory safety certification due.  Therefore, we ask that tenants continue to report any maintenance issues to us as usual and we will arrange for a contractor to attend any essential issues (loss of power, heating, hot water, etc.) as soon as possible.  Any routine maintenance or non-essential works will be logged and attended to as soon as possible after the current restrictions have been lifted and we are grateful for your patience and understanding with this.

Ahead of any visits from Contractors for essential works, we ask that you please make us aware if you are in self-isolation or have or have had any symptoms of Covid-19, as it may be necessary to postpone visits from contractors to a later date when it is safe for them to attend.

Landlords will be kept advised of any concerns with the property and notified of any works carried out.


We are conscious that some people will be facing financial uncertainty in the coming weeks and months and would tenants to please alert us as soon as possible if you foresee issues with being able to pay your rent on the due date.  We will work closely with both Tenants and Landlords to endeavour to reach an agreement acceptable to both parties during this period.  Please do be aware that tenants’ obligations remain the same throughout this period and that any rent due must ultimately be paid, unless an individual Landlord has agreed otherwise.

We urge you not to worry or feel uncomfortable about contacting us if you are facing issues with paying your rent.  It is far easier for us to be able to help you if we fully understand your circumstances.  These are unprecedented times and Landlords are understanding of the situation tenants are finding themselves in through absolutely no fault of their own.

Help is available to both landlords and tenants, but understandably there has been in a delay in people being able to access this support as quickly as is needed so we thank our landlords who have been able to take a view and permit us to agree special temporary payment terms with their tenants.

The Government has issued the following guidance for Tenants and Landlords which you made find helpful:

Any tenant finding themselves in financial difficulty should immediately seek advice from one of the various agencies available including:

Universal Credit

Citizens Advice Bureau

The Money Advice Service

Tenancy Start/End

There has been clear guidance issued now on house moves, which states that tenants should only be permitted to move in or out of a property during the lockdown period if it is deemed “essential”.  We have gained further clarification from our regulatory body ARLA Propertymark that “essential” would be considered as being where there is a risk to life, the tenant is a victim of domestic abuse, the property has suffered a serious fault such as flooding or boiler failure etc., not where the landlord or tenant “want” a move to take place.  See the following link to the current guidance issued;

Possession Process

In response to the Covid-19 pandemic, and the current restrictions on movement the Government passed the Coronavirus Act on 25 March 2020 which provides additional powers to deal with the Coronavirus outbreak.

This new law passed means that from 26 March 2020 landlords will have to give tenants three months’ notice (rather than the usual two) if they intend to seek possession of their property and end the current tenancy.  This new law will apply to all notices being served up to and including 30th September 2020 and may well be extended beyond this date.


We would like to take this opportunity to reassure all of our Landlords and Tenants that we are here if you need us, working remotely, and that all usual methods of contact are operational.

We hope that you all keep safe and well,

Spence Willard Lettings | 01983 761005 |


*Please note information is correct at the time of publishing

Cowes Office

Waterside House
72a High Street
Isle of Wight
PO31 7RE
01983 200880